Question 1

What file formats are included?

Accepted Answer

A 26-page PDF that you can print or read on screen. No spreadsheet — this is a prep and reference document, not a model.

Question 2

Is this specific to LatAm banking, or general?

Accepted Answer

The 75 questions are drawn from actual LatAm board sessions and regulatory conversations in Mexico, Brazil, and Colombia. Section headers include digital, AI, fraud/cyber, capital, ESG, and regulatory — the exact topics on the current LatAm board agenda.

Question 3

Does it cover the full board or just digital/innovation topics?

Accepted Answer

It covers 8 sections: strategy and business model, digital transformation, AI and technology, fraud and cyber, capital and liquidity, ESG and sustainability, regulatory and compliance, and crisis management. Full board coverage.

Question 4

Can I use the cheat sheet the morning of the board meeting?

Accepted Answer

Yes — that is exactly what it is designed for. One page, 8 sections, key numbers and key questions. Fits on a tablet or a printed page.

Question 5

What is the refund policy?

Accepted Answer

14-day money-back guarantee. Contact hello@meritra.co within 14 days of purchase with your order number and a brief description.

Question 6

How do I download after purchase?

Accepted Answer

Polar delivers your files immediately after checkout. You receive a download link via email and can access it from your Polar account at any time.

Question 7

What are the 38 KPIs?

Accepted Answer

The 38 KPIs cover five categories: digital adoption (mobile penetration, digital transaction share, mobile DAU), AI deployment (GenAI use cases in production, model validation rate), channel efficiency (cost-to-serve by channel, straight-through processing rate), customer experience (NPS by channel, complaint resolution time), and cybersecurity (fraud loss rate, mean time to detect).

Question 8

Which 6 countries are benchmarked?

Accepted Answer

Brazil, Mexico, Colombia, Chile, Peru, and Argentina. Each KPI has bottom-quartile, median, and top-quartile values by country, drawn from Capgemini WRBR 2025, Atlantico 2024, BIS 2025, and central bank publications.

Question 9

Does it work in Google Sheets or only Excel?

Accepted Answer

The xlsx works in Excel 2016 or later and in Google Sheets. Some conditional formatting may render slightly differently in Google Sheets, but all formulas and benchmarks work correctly in both.

Question 10

How do I enter my bank's data?

Accepted Answer

The xlsx has a single input sheet where you enter your KPI values. The scoring sheets auto-calculate your percentile and compare you against the country benchmarks you select.

Question 11

How recent are the benchmarks?

Accepted Answer

Primary sources are from 2024-2025. The PDF includes the source and date for each benchmark cited. We update the benchmarks annually.

Question 12

What is the refund policy?

Accepted Answer

14-day money-back guarantee. Contact hello@meritra.co within 14 days of purchase.

Question 13

What is a 'score' in the AI Adoption Scorecard?

Accepted Answer

The scorecard produces a composite AI adoption score from 0 to 100, broken into five dimensions: use-case coverage, production deployment rate, governance maturity, workforce readiness, and vendor risk. Your score is compared against 2026 LatAm banking benchmarks by bank tier.

Question 14

Does it require technical knowledge to fill in?

Accepted Answer

No. The 60 questions are designed for an executive or strategy team to answer based on what they know about their organization — they do not require data from IT systems. Estimated completion time is 2-3 hours for a complete assessment.

Question 15

What does the EU AI Act compliance checklist cover?

Accepted Answer

The checklist maps to the EU AI Act risk classification requirements (high-risk AI systems in banking, including credit scoring and fraud detection) and to EBA Guidelines on AI Risk Management (effective January 2026). It identifies which of your AI use cases would be classified as high-risk and what documentation is required.

Question 16

What does 'board summary auto-populated' mean?

Accepted Answer

The board summary sheet pulls from your assessment inputs and generates 8 pre-formatted statements — your overall score, top 3 strengths, top 3 gaps, and a recommended roadmap with estimated timelines — that you can paste directly into a board slide or executive report.

Question 17

What changed from v1 to v2?

Accepted Answer

v2 doubled the assessment from 30 to 60 questions, added the vendor risk assessment, added the EU AI Act compliance checklist, added 20 banking-tuned AI prompts, and added the board summary auto-population sheet.

Question 18

What is the refund policy?

Accepted Answer

14-day money-back guarantee. Contact hello@meritra.co within 14 days of purchase.

Question 19

What does the Fintech Threat Radar cover?

Accepted Answer

The Threat Radar tracks Nubank, MercadoPago, Ualá, Rappi, and Stori by country (Brazil, Mexico, Colombia, Argentina, Chile, Peru), by product line, and by customer cohort. Each competitor has a threat profile document (included as a 7-page PDF) with product coverage map, estimated market share by segment, growth trajectory, and specific vulnerabilities your bank can exploit.

Question 20

How do I use the portfolio tracker portion?

Accepted Answer

You enter your digital initiatives — typically 10-30 items — with estimated investment, stage (ideation, pilot, scale), strategic priority, and execution risk score. The tracker produces a portfolio heatmap, identifies stage-gate bottlenecks, and flags initiatives that are under-invested relative to the fintech threat they are designed to counter.

Question 21

Is this an Excel file or a PDF?

Accepted Answer

The primary deliverable is a 9-sheet Excel workbook. Supporting files include a walkthrough PDF (11 pages) and the Threat Profiles PDF (7 pages). All files are included in the single purchase.

Question 22

How current is the fintech data?

Accepted Answer

The competitor data is sourced from public filings (Nubank 20-F 2025, MercadoPago earnings releases), Atlantico 2024 LatAm Fintech report, and publicly available market research. We update the data file annually.

Question 23

Can I add my own competitors?

Accepted Answer

Yes. The tracker has 10 blank competitor rows that you can populate with any fintech or neobank relevant to your market. The threat scoring framework (7 dimensions) applies to any competitor you add.

Question 24

What is the refund policy?

Accepted Answer

14-day money-back guarantee. Contact hello@meritra.co within 14 days of purchase.

Question 25

What are the 3 tabletop exercise scenarios?

Accepted Answer

Scenario 1: APP Fraud Wave (Brazil/Pix) — a social-engineering campaign targeting 200+ customers in 48 hours with Pix transfers. Scenario 2: ATO via Credential Stuffing (Mexico/SPEI) — coordinated account-takeover using stolen credentials, outflows via SPEI. Scenario 3: Insider Wire Desk Fraud (Argentina/USD) — internal fraud by a treasury employee authorizing unauthorized USD wire transfers. Each scenario is scripted with 90-minute timing, role assignments, decision points, and debrief guide.

Question 26

What is the CNBV 6-Behavior Checklist?

Accepted Answer

CNBV Circular 14/2021 requires banks to monitor six behavioral patterns. The checklist maps each behavior to a specific control, a monitoring metric, and a response procedure. The 5-country extension adapts the checklist to BCB Resolution 4.557 (Brazil), SFC Circular 029 (Colombia), BCRA Resolution A 7543 (Argentina), and SBS equivalents (Peru).

Question 27

Does it work for banks outside Mexico?

Accepted Answer

Yes. The CNBV checklist is Mexico-specific, but the tabletop scenarios cover Pix (Brazil) and USD wire (Argentina/cross-border). The fraud risk appetite framework and the 14 KPIs are designed to be jurisdiction-neutral and are used as-is by banks across LatAm.

Question 28

What does 'fraud risk appetite' mean in the xlsx?

Accepted Answer

The xlsx includes a fraud risk appetite sheet where you set thresholds for 9 fraud typologies (APP fraud, card-not-present, account takeover, insider fraud, synthetic identity, mule accounts, phishing, social engineering, third-party vendor fraud). Each threshold triggers escalation rules that link to the incident response playbook.

Question 29

What consulting firms charge for this equivalent?

Accepted Answer

Tabletop exercises from tier-1 risk consulting firms (Big 4, Deloitte risk practice, Kroll) typically cost $80k-$150k for a single session. Incident response playbooks from specialist firms cost $40k+. This kit includes both, with LatAm-specific scenarios, at $149.

Question 30

What is the refund policy?

Accepted Answer

14-day money-back guarantee. Contact hello@meritra.co within 14 days of purchase.

Question 31

What are the 30 board-ready statements?

Accepted Answer

The DT Board Narrative Deck includes 30 statements in investor-grade phrasing — one per major KPI or strategic initiative. Each statement is structured as: '[KPI] is [value], [trend direction] [change] vs [period]. This positions us [percentile] vs [peer group]. [One-sentence strategic implication].' You fill in the blanks from the xlsx and the statement is ready to use verbatim in a board deck or executive update.

Question 32

What does the channel P&L sheet do?

Accepted Answer

It tracks revenue, cost, and margin per digital channel (mobile app, web, API/embedded, branch-digital) by month. You enter actuals and the sheet calculates cost-to-serve per transaction, digital revenue as % of total, and channel contribution margin — the numbers a board needs to see to evaluate the digital P&L.

Question 33

Does it work for multi-country operations?

Accepted Answer

The channel P&L sheet supports up to 4 countries with a currency selector and FX rate input. All cross-country comparisons use a reporting currency you choose.

Question 34

How long does it take to prepare a quarterly board pack?

Accepted Answer

With actuals already in a bank's management system, most users complete the data entry in 3-4 hours. The board-ready statements and summary dashboard populate automatically from the data input.

Question 35

Is this compatible with Google Sheets?

Accepted Answer

All 11 sheets and their formulas are compatible with Google Sheets. The waterfall chart may render with slight formatting differences — the data and formulas are identical.

Question 36

What is the refund policy?

Accepted Answer

14-day money-back guarantee. Contact hello@meritra.co within 14 days of purchase.

Question 37

What regulatory frameworks does this cover?

Accepted Answer

The framework maps to EBA Guidelines on ESG and AI Risk Management (effective January 2026), BCBS principles on model risk management (2011, updated 2022), and the EU AI Act risk classification for high-risk AI systems in banking (credit scoring, fraud detection, AML). It also includes a LatAm translation mapping to CNBV model risk requirements, BCB Resolution 4.557, and SFC Colombia AI guidance.

Question 38

What is a 'risk tier' in the model inventory?

Accepted Answer

The framework uses EBA's three-tier model: Tier 1 (high-risk: credit decisions, fraud scoring, capital models — requires annual independent validation and board approval), Tier 2 (medium-risk: customer segmentation, collections — requires annual internal review), Tier 3 (low-risk: back-office automation — periodic review). Every AI model in the inventory is assigned a tier with documented rationale.

Question 39

What does 'board-approved policy' mean in practice?

Accepted Answer

The Framework PDF includes policy language drafted for a board resolution. Section 4 is a 2-page AI Risk Policy statement in the format expected by a board audit or risk committee — it defines scope, risk appetite, governance structure, and escalation procedures. You adapt the bracketed placeholders to your institution and present it for board approval.

Question 40

Does it require a specific AI technology or vendor?

Accepted Answer

No. The framework is technology-agnostic. It applies to AI models built internally, purchased from vendors, or accessed via APIs (such as ChatGPT or Claude). The vendor risk section of the model inventory includes specific fields for third-party AI vendors.

Question 41

What consulting equivalent does this replace?

Accepted Answer

Custom AI governance frameworks from WilmerHale, Thinking.inc, or Big 4 risk practices typically cost $30k-$75k and take 3-6 months. This framework provides the policy, inventory, incident log, and board report template — the complete package — in a format you can adapt in days.

Question 42

What is the refund policy?

Accepted Answer

14-day money-back guarantee. Contact hello@meritra.co within 14 days of purchase.

Question 43

What are the 4 run-off scenarios in the simulator?

Accepted Answer

Scenario A: Mild stress — 10% uninsured deposit outflow over 5 business days. Scenario B: Moderate stress — 20% outflow over 5 days (baseline post-SVB regulatory scenario). Scenario C: Severe stress — 35% outflow over 10 days (SVB-comparable). Scenario D: Custom — you set the outflow rate, timing, and deposit class composition. All four scenarios recalculate LCR and the 13-week cash forecast simultaneously.

Question 44

What does the HQLA breakdown include?

Accepted Answer

The LCR detail sheet separates HQLA into Tier 1 (cash, central bank reserves, highest-rated sovereign bonds), Tier 2A (non-Tier-1 sovereigns, covered bonds), and Tier 2B (RMBS, equities, BBB-rated corporate bonds). Each tier has the Basel III haircut applied automatically. The total HQLA pool is linked to the LCR calculation sheet.

Question 45

What are the 244 formulas?

Accepted Answer

The workbook has 244 unique formulas across 11 sheets. The key formula chains are: (1) assumption inputs → HQLA composition → LCR, (2) assumption inputs → ASF/RSF factors → NSFR, (3) assumption inputs → weekly cash flows → 13-week forecast, (4) run-off scenario selector → modified outflow table → stressed LCR. The 18-page walkthrough traces each chain.

Question 46

Does it support multiple currencies?

Accepted Answer

The FX exposure sheet tracks 8 LatAm currency positions (BRL, MXN, COP, CLP, PEN, ARS, UYU, PYG) plus EUR and USD. Each position has a spot rate input and a stress scenario (± X%). The board summary shows total FX exposure as % of Tier 1 capital.

Question 47

Does the Moody's benchmark reference mean Meritra has a commercial relationship with Moody's?

Accepted Answer

No. The benchmark reference cites publicly available Moody's LatAm Banking Commentary 2025 data. Meritra has no commercial relationship with Moody's or any rating agency.

Question 48

What is the refund policy?

Accepted Answer

14-day money-back guarantee. Contact hello@meritra.co within 14 days of purchase.

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