Frequently Asked Questions
Everything you need to know about our templates, licenses, and how we work. If you need something else, contact us.
Templates & Compatibility
Excel or Google Sheets?
Both. Every workbook is tested in Microsoft 365, Excel 2016 and above, and current Google Sheets. Zero macros.
Is this for early or late stage?
Seed through Series C. Formulas handle both pre-revenue modeling and post-revenue cohort analysis.
What if I don't know finance?
Every template ships with a Loom walkthrough and a step-by-step README. Median setup time reported by buyers is 42 minutes.
Do the PowerPoint decks work in Keynote?
Yes. The Fintech Pitch Deck is provided in native PowerPoint, Keynote, and Google Slides formats.
Are the data charts editable?
Yes. The charts in our decks are native, data-linked charts. You right-click, edit the data table, and the chart updates. We do not use static shape placeholders.
Licensing & Team Use
Can I use this for client work?
The single-seat license covers personal and client use. The agency tier at $299 covers unlimited team seats.
Who buys Meritra templates?
Founders, fractional CFOs, FP&A leads, and agencies who build models and decks for SaaS and fintech companies.
Do you offer team or agency licenses?
Yes. The $299 agency tier covers unlimited seats for one organization and is available on every product page.
Can I resell the templates?
No. You cannot resell, redistribute, or publish the raw templates as your own commercial product.
Refunds
How do refunds work?
14 days, no questions asked, one email to hello@meritra.co. Refunds process to the original payment method within 5 to 10 business days.
Are there any conditions for the refund?
No. Unconditional means unconditional.
Updates & Versioning
How often do you update templates?
Monthly. Every update is versioned on the changelog.
Do I get free updates?
Yes. Purchasing a template grants you lifetime access to future versions of that specific template.
How are benchmarks updated?
We update the reference data tabs in our models based on the latest quarterly reports from sources like Benchmarkit and SaaS Capital.
Support & Custom Work
Will you build custom templates?
Not currently. We ship monthly updates to the library instead.
What is your support SLA?
We respond to support emails at hello@meritra.co within one business day.
Why are you anonymous?
We're a small studio that prefers the work speak first. The About page has the full answer.
Payment & Delivery
How are the files delivered?
Instantly via Polar. You will receive an email with download links.
Do you provide invoices?
Yes. Polar automatically generates a tax-compliant invoice for your purchase.
What payment methods do you accept?
All major credit cards and PayPal, processed securely via Polar.